Emotional Intelligence in Leadership

EMOTIONAL INTELLIGENCE IN LEADERSHIP

Emotional Intelligence in Leadership is a world class program that helps leaders build Emotional Intelligence & create leadership impact. Building emotional intelligence is a learned competency and a game changer for leaders in building high performance teams and personal leadership.

WHAT IS EMOTIONAL INTELLIGENCE?

Emotional Intelligence is the ability to foster a sense of Drive, in order to…

Be aware of one’s emotions in the ‘here and now’ and how it impacts others (Self-Awareness).
Regulate one’s emotions in the most constructive manner (Self-Management).
Be aware of others’ emotions and how they impact you (Social-Awareness).
Manage other’s emotions in ways that create successful relationships and outcomes (Social-Management).

In layman terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively) and learning how to manage those emotions for ourselves and others.

WHY IS EMOTIONAL INTELLIGENCE CRITICAL FOR LEADERS & MANAGERS?

In the post-pandemic era, professionals are experiencing radical changes in their personal and professional lives. With higher degrees of stress, it’s getting ever so important for leaders and managers to be able to navigate successfully in how they deal with their teams and colleagues.

By 2025, two-thirds of the workforce will be millennials. This workforce demographic is not looking for information or knowledge but ‘enabling’ managers and leaders with purpose and the ability to help them grow.

In order to build a workforce that is resilient at all levels, leaders need to invest in building emotional intelligence. This will ensure the organization has the trust, communication, and engagement that will allow people to perform at their best, amidst constant challenges.

ABOUT OUR HIGHLY ACCLAIMED WORKSHOP ON EMOTIONAL INTELLIGENCE IN LEADERSHIP

The Emotional Intelligence in Leadership workshop is designed to provide leaders and managers with tools and techniques to enhance their leadership impact at work and in their personal lives. This highly experiential workshop helps you develop the necessary competencies in building your emotional quotient. This workshop is open to customisation based on client needs and can be run virtually in shorter modules of 4 hours each. The workshop is spread across 16 hours or training covering two man-days and it can run in multiple time zones based on client location.

WHAT TO EXPECT?

Our world-class program on Emotional Intelligence in Leadership is designed as a blended-learning format. Participants can experience pre and post course e-learning modules, discussions, case work, practice sessions, real-play and break-out exercises.

Virtual Training Format

Course Duration: 1 Day or 2 Days

This workshop is fully customisable to your requirement

Blended Learning

Curated Content

Pre-Work Online Learning, Practice Sessions, Cases, Pop Quiz & Course End Exam

Digital Credentialing

Credly Badges

Digitally Authenticated Blockchain-Ready credentialing from CREDLY

WHO SHOULD ATTEND?

CXO Suite Leaders
Line Managers
HR Professionals

Hiring Managers
Coaches
Academicians

PROGRAM OBJECTIVES

Upon completion of the Emotional Intelligence in Leadership Program, participants will be able to:

Define Emotional Intelligence and its core competencies.
Identify key strengths and limitations using an assessment profile.
Create a vocabulary of Emotions/Feelings
Identify key drives using S.C.A.R.F to enhance self-awareness and self-regulation
Identify key unconscious biases and find ways to improve self-awareness and self-regulation
Build resilience and versatility for better self-awareness and self-regulation
Practice key skills in building social-awareness and social-management.
Create a personal action plan to apply key lessons learned.

COURSE STRUCTURE

Module One: Getting Started

Introductions
Housekeeping
Participant Objectives
Workshop Objectives

Module Two: What is Emotional Intelligence

Self Awareness
Self Management
Social Awareness
Social Management
Drive

Module Three: Self Discovery

Sinker Model – Emotions & Behaviors
Self-Discovery using D.I.S.C / ESQ360⁰
Identifying Accelerators and Blind Spots

Module Four: Self Awareness & Self-Regulation

Creating a vocabulary of Emotions/Feelings
The Signals You Send to Others
Using S.C.A.R.F as a model for self-awareness and self-regulation
Unconscious Biases and how they impact your emotions and decisions.
Leveraging Drive to Develop EI

Module Five: Social Awareness & Social Management

Seeing the mind through the eyes
Perceiving & Identifying Emotions
Building empathy through Appreciative Listening™
Catalytic Questioning™ as a powerful tool for influencing
Communicating Constructively

Module Six: Wrapping Up

Personal Action Plan
Lessons Learned
Revisiting Objectives
Q&A
Close

Course Giveaways

Learning Resources

E-Learning Modules

Course Duration: 12 Hours

e-learning modules including videos, quizzes, fluidbooks, etc.

Course Workbook

Participant Manual

PDF version of participant workbooks and handouts

EQ Zap Card

EQ Ready Reckoner

Single page laminate zap card with key topics summarised

Clients We Have Works With

Do you wish to sponsor an in-house workshop?

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Frequently Asked Questions About Emotional Intelligence

What is Emotional Intelligence?

Emotional Intelligence is the ability to foster a sense of Drive, in order to…

Be aware of one’s emotions in the ‘here and now’ and how it impacts others (Self-Awareness).
Regulate one’s emotions in the most constructive manner (Self-Management).
Be aware of others’ emotions and how they impact you (Social-Awareness).
Manage other’s emotions in ways that create successful relationships and outcomes (Social-Management).

In layman terms, this means being aware that emotions can drive our behavior and impact people (positively and negatively) and learning how to manage those emotions for ourselves and others.

What are the core competencies of Emotional Intelligence?

There are 5 characteristics that make up emotional intelligence:

Self-Awareness: Knowing how you feel and how your emotions and your actions can affect the people around you.
Self-Regulation: Staying in control despite experiencing varying emotions.
Drive: The motivation or volition of someone to do things.
Social Awareness (Empathy): The ability to understand and share the feelings of another.
Social Management: The skills of interpersonal communication and relationship management.

Why is EQ important?

Emotional intelligence (EI) is considered to be one of the most desirable characteristics in a leader. One study found that individuals with high EI could be 40% to 122% more effective in positions involving influencing, managing, negotiating and/or serving others. The TTI EQ provides a simple model for people to understand and develop EI.

Why focus on “Emotions” in Business?

Emotions are key drivers of our behaviors. Businesses today are realising that how people behave and show up at the workplace are important ingredients in employee engagement and organisational culture. Behavioral competencies are known to be critical differentiators of higher performance levels at work. Ergo, managing emotions and behaviors is emerging as a germane skill for leaders looking at creating high performance teams.

How is EQ Different from IQ?

Emotional intelligence, or emotional quotient (EQ), is an individual’s ability to identify, evaluate, control, and express emotions. While there is no clear definition of IQ yet, by and large, IQ, the intelligence quotient, is used to determine the ability to learn, understand, and apply information to skills, use logical reasoning, understand words and math, use abstract and spatial thinking, etc.

Unlike IQ, EQ is a learned competency and can be developed over a period of time. EQ is also known to be a major contributor to the overall performance of a manager or leader.

Can I assess my Emotional Intelligence?

There are several assessments used globally for measure one’s Emotional Intelligence. Emotional Quotient (EQ) is the metric used to identify an individual’s level of emotional intelligence. One can measure EQ through our highly validated TTI Emotional Quotient™ or through a multi-rater 360⁰ESQ™ Assessment.

The TTI Emotional Quotient™ report is available as a 13-page coaching and development report. The TTI EQ has been designed as a stand-alone tool. The TTI EQ has been designed to present emotional intelligence in a simple and effective model that can be applied immediately. The TTI EQ profile is commonly used in the following functions:

Training and Development:

Leadership Development
Communication Effectiveness
Team Effectiveness
Sales Development
Customer Service Training
Coaching/Mentoring Relationships

Strategy and Management:

Change Management
Conflict Resolution
Culture/Transformation

Personal Development:

Personal Effectiveness
Family Relationships
Marriage Counselling
Career Planning